The Future of Communication Services

Table des figures

Tables
Table 1: OTT communication services provided by OTTs
Table 2: Comparison of telco and OTT characteristics for communication services
Table 3: Common rules vs. ECS-specific regulations
Table 4: Regulatory imbalances between network operators and application providers
Table 5: Current view on debates related to OTT communications
Table 6: Skype finances, 2007 to 2010 (pre-acquisition by Microsoft)

Figures
Figure 1: The WebRTC site, maintained by Google’s Chrome team
Figure 2: OTT communication service business models and examples of adopters
Figure 3: OTT communication services market worldwide, 2014-2021
Figure 4: Regional shares of the OTT communication services market, 2017 and 2021
Figure 5: Breakdown of global OTT communications market by segment, 2017 and 2021
Figure 6: OTT VoIP market worldwide, 2014-2021
Figure 7: Regional shares of the VoIP market, 2017 and 2021
Figure 8: OTT IP messaging market worldwide, 2014-2021
Figure 9: Regional shares of IP messaging market, 2017 and 2021
Figure 10: Active users of messaging / chat / VoIP services, as of January 2017
Figure 11: Social networking communication market worldwide, 2014-2021
Figure 12: Regional shares of the social networking communication market, 2017 and 2021
Figure 13: Leading social networks worldwide as of January 2017, by active monthly users
Figure 14: OTT communication service provider categories and examples
Figure 15: Group video-calling option within Facebook Messenger
Figure 16: Google G Suite for business users
Figure 17: Google Hangout Website
Figure 18: Google Allo (left) and Duo (right) Apps
Figure 19: Instant Video inside a live chat in Facebook Messenger
Figure 20: Example of a shared Facebook Story
Figure 21: Messenger Business Chat (left) and chatbot (right)
Figure 22: Direct purchase within Messenger
Figure 23: Screenshot of Instagram ‘Live with a Friend’ feature
Figure 24: Examples of Instagram: a sponsored post (L) redirecting user to commercial website, and an influencer’s sponsored post featuring new ‘Paid Partnership’
Figure 25: Screenshots of Instagram Insights
Figure 26: Snapchat quarterly average daily active users, millions
Figure 27: Screenshot of some main Snapchat functionalities
Figure 28: Spectacles advertisement
Figure 29: Stock value evolution of Snap, Inc. (SNAP), March-January 2018
Figure 30: Message displayed by Windows Live Messenger on the download page
Figure 31: Skype for Business
Figure 32: The WhatsApp application
Figure 33: WeChat application
Figure 34: Main features of the WeChat app
Figure 35: WeChat connection platform
Figure 36: The value flow with and without OTT communication providers
Figure 37: Telefónica approach to a level playing field in data and consumer protection
Figure 38: Orange ‘Livebox Zen’ STB offer, including fixed VoIP
Figure 39: Sosh (by Orange) with unlimited SMS and at least two hours free calling
Figure 40: TU Go for Web interface, by Telefónica
Figure 41: TU Go, by Telefónica
Figure 42: The Orange Libon app
Figure 43: Google technology for the RCS ecosystem via Jibe
Figure 44: Total telco communication vs OTT communication revenues, 2014-2021
Figure 45: Mobile revenue growth: impact of MTR, roaming GDP
Figure 46: Breakdown of global OTT communications market, by segment, 2017 and 2021
Figure 47: OTT communication services as part of a broader platform strategy
Figure 48: Stickers and games from WeChat
Figure 49: Medical retailer selling goods within WeChat
Figure 50: Joyn timeline to failure, and the rise of Google-Jibe
Figure 51: Telekom Message+ (RCS) from DT